Document Your Contacts and Product Information

Documents all your contacts with the company about your problem, including when you called (time and date), the number you called, and how your problem was resolved. Be sure to note whether you are promised a discount or refund, an adjustment to your bill, a call back, etc. and when to expect it. Keep your tracking numbers and item numbers. This be a great time to start a house journal. It  will contain receipts.

Tell us your best and worst customer service stories!  We want to hear from you.  You can post them in the comments  below.

Read: Bedtime Rituals That Build Memories

3 Things You Need To Remember When Calling Customer Service  was originally published on elev8.com

« Previous page 1 2 3