Document Your Contacts and Product Information
Documents all your contacts with the company about your problem, including when you called (time and date), the number you called, and how your problem was resolved. Be sure to note whether you are promised a discount or refund, an adjustment to your bill, a call back, etc. and when to expect it. Keep your tracking numbers and item numbers. This be a great time to start a house journal. It will contain receipts.
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3 Things You Need To Remember When Calling Customer Service was originally published on elev8.com